FAQ

Welcome to Code Vibe’s FAQ section!
Here you’ll find answers to the most common questions about our software, orders, and policies.

If you don’t find your answer here, feel free to contact us anytime — we’re happy to help.

💻 About Code Vibe

Q: What is Code Vibe?
A: Code Vibe is a digital innovation store that provides software tools, digital products, and creative tech solutions designed to empower developers, entrepreneurs, and innovators.

Q: What type of products do you sell?
A: We specialize in digital software, such as productivity tools, creative utilities, licenses, and innovative digital solutions. Occasionally, we may also offer tech merchandise or accessories.

🛒 Orders & Delivery

Q: How do I place an order?
A: Simply browse our store, add your desired products to the cart, and complete checkout securely through our payment gateway.

Q: How will I receive my digital products?
A: Once your payment is confirmed, you’ll instantly receive an email with your download link or license key.

Q: I didn’t receive my download link. What should I do?
A: Please check your spam or junk folder first. If it’s not there, contact us at [your support email] with your order number, and we’ll resend it promptly.

💳 Payments & Pricing

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure online payment methods (as supported by Shopify).

Q: Are your prices inclusive of taxes?
A: All prices are listed in GBP. Any applicable taxes or fees will be calculated and displayed at checkout.

🔐 Refunds & Returns

Q: Can I get a refund on a digital product?
A: Since our products are digital, all sales are final. However, we’ll provide a replacement or refund in rare cases such as:

  • Non-delivery of product

  • Incorrect or invalid license key

  • Defective or corrupted file

Q: How do I request a refund or replacement?
A: Contact our support team at admin@codevibe.uk within 7 days of purchase. Include your order number and issue details.

⚙️ Software & Licensing

Q: Can I share or resell the software I buy from Code Vibe?
A: No. Each product comes with a single-user license (unless otherwise stated). Sharing, reselling, or redistributing our digital products violates our Terms and Conditions.

Q: How do I activate my software license?
A: You’ll receive step-by-step instructions with your purchase confirmation email or in the product description. If you encounter any issues, contact our support team for help.

📦 Shipping (For Physical Items)

Q: Do you ship physical items?
A: Most of our products are digital. However, if you purchase a physical item (like merchandise or accessories), shipping times and costs will be displayed at checkout.